Counter

What is FST?

• Food Serving Trail

• Food Serving Time

• Fast Serving Time

• Food Sharing Time

What is TAT

• Turn Around Time

• Turn And Time

• Truth And Tell

• Touch And Time

TAT in seconds

• 90 seconds

• 120 seconds

• 60 seconds

• 45 seconds

TAT meaning

• Starts when the customer placed an order to counter staff.

• Starts when the customer reaches the counter and ends when he/she leaves the counter with or without pending number.

• Starts when the pending number was given to customer and ends when the dining serves the order

• Starts when the customer has reached the table and waits for the pending orders

Promised time in minutes

• Cooking time + 2 minutes

• Cooking time + 5 minutes

• Cooking time + 3 minutes

• Cooking time + 2.5 minutes

How many Grams per serving of fries: regular, large, jumbo

• FFR 50, FFL 100, Jumbo 140

• FFR 60, FFL 110, Jumbo 155

• FFR 70, FFL 120, Jumbo 160

• None of the above

What is Key step number 4

• Take the order and do suggestive selling

• Smile and greet the customer

• Receive payment and give change if any

• Total the order and state the amount of purchase

The most important person in the store is the _________.

• Manager

• Crew

• Customer

• Guard

In this Counter Service System, one cashier and one counterperson attend to a single line of customers.

• Cashier Only Counter System

• One Line Counter System

• Two Line Counter System

• Counter-CP Service System

Used to speed up counter service by taking the orders of the customers while they are still in line.

• Cashier

• Outside Order Taker

• Production Controller

• Stockman