Open Banking

When does the OB icon change from green to amber?

• When a customer have revoked consent

• When there is only 25 days left of access

• On the 65th Day

• When we have a connection to customers online banking?

What is happening when this shows on file, “Change Card Details Approval”?

• This is when affordability decisions are being made on the Debit card

• Card details need to be entered again

• Customer needs to call to update debit card

• Customer need to contact the bank and update debit card

True or False: A customer MUST contact us to revoke consent

• True

• False

What does a red OB Icon mean?

• Consent has expired/revoked

• Consent has been given and there is a good connection

• Consent is due to expire

• It doesn't mean anything

What 3 Open Banking states can a customer borrow on?

• Undefined and Unlinked and Status Okay

• Failed Reassessment and Card Details Approval and Status Okay

• Status Okay and Bank Journey and Undefined

• Card Retry and AwaitingAffordability and Undefined

What should you advise a customer if their OB state is "undefined" on an account?

• They need to contact their bank

• They need to renew consent for the first time

• They need to add their primary bank account

• They need to revoke consent

1. When a connection status is Unlinked on an Account, what does the cust need to do?

• Press the link option on the dashboard

• Go on to the dashboard, go to account options and select the current account

• Contact the bank and get them to link the account

• Call us and press the link option on Atlas

What does the state "Invalid Consent" mean?

• The customers bank account is not valid

• There is a problem with the customers bank account

• Consent has been revoked

• Customer has provided consent to a bank account that is not their primary account

How many days worth of transactions do customers provide us with?

• 30

• 120

• 366

• 65

How does a customer resolve “Invalid Consent”

• The bank needs to be changed to Metro Bank

• Connection must be renewed

• The customer is must wait for the consent to change automatically

• The customer needs to stop the bank from blocking access