EBS Chapter 5 Communicating with Customers
Authored by Shan Wong
Business
12th Grade
Used 7+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Internal Communication refers to __________________________ of information _______________ the workplace among supervisors, subordinates and colleagues.
interchange ; outside
exchange ; within
exchange ; outside
interchange ; within
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
External Communication takes place between staff and people __________________ the workplace such as customers, suppliers and the general public.
inside
outside
within
around
3.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
Select examples of external communication.
Salesperson speaks to colleagues.
Salesperson distributes brochures to the public.
Staff send emails or communicate to customers on the phone and suppliers
Manager puts up advertisements to promote the products and services
4.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
Select examples of internal communication.
Restaurant manager giving orders to wait staff.
Manager passing information to supervisors.
Wait staff reporting to restaurant captain.
Cashier submitting letter to supervisor.
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Effective communication is important because it will prevent _______________________ which lead to _________________________ .
shoplifting ; jail
getting sick ; seeing doctor
misunderstanding ; miscommunications
miscommunications ; misunderstanding
6.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
Effective communication can benefit the business by ____________________________________ .
forming better working relationships with colleagues, employees and supervisors
Form stronger relationships with customers and suppliers
Improve the company’s image
none of the above
7.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
What are the different types of communication skills?
Non-Verbal
Verbal
Written
None of the above
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