EBS Chapter 5 Communicating with Customers

EBS Chapter 5 Communicating with Customers

12th Grade

10 Qs

quiz-placeholder

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EBS Chapter 5 Communicating with Customers

EBS Chapter 5 Communicating with Customers

Assessment

Quiz

Business

12th Grade

Medium

Created by

Shan Wong

Used 7+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Internal Communication refers to __________________________ of information _______________ the workplace among supervisors, subordinates and colleagues.

interchange ; outside

exchange ; within

exchange ; outside

interchange ; within

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

External Communication takes place between staff and people __________________ the workplace such as customers, suppliers and the general public.

inside

outside

within

around

3.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

Select examples of external communication.

Salesperson speaks to colleagues.

Salesperson distributes brochures to the public.

Staff send emails or communicate to customers on the phone and suppliers

Manager puts up advertisements to promote the products and services

4.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

Select examples of internal communication.

Restaurant manager giving orders to wait staff.

Manager passing information to supervisors.

Wait staff reporting to restaurant captain.

Cashier submitting letter to supervisor.

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Effective communication is important because it will prevent _______________________ which lead to _________________________ .

shoplifting ; jail

getting sick ; seeing doctor

misunderstanding ; miscommunications

miscommunications ; misunderstanding

6.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

Effective communication can benefit the business by ____________________________________ .

forming better working relationships with colleagues, employees and supervisors

Form stronger relationships with customers and suppliers

Improve the company’s image

none of the above

7.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

What are the different types of communication skills?

Non-Verbal

Verbal

Written

None of the above

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