T-Mobile: Warranty Exchange

What is Warranty used for?

• Manufacturer Defect

• Buyer's Remorse

• Proof of Purchase

• Exchange devices from Insurance

How long do Manufacturers provide warranty support for accessories?

• 120 Days

• 365 Days

• 90 Days

• 60 Days

If we are unsure if the device is in an unacceptable condition, what is the next recommended step?

• In-Store Fulfillment

• Have customer provide Proof of Purchase

• Advise charge for out of Warranty Fee

• Refer Customer to Third-Party Repair Center
  

How many days does have a customer have to return the device before being charged a non-return fee?

• 10 Days

• 15 Days

• 30 Days

• 7 Days

When is the non-return fee charged from date of Warranty Exchange initiation?

• 90th Day

• 30th Day

• 75th Day

• 45th Day

T-Mobile will not credit non-return fees if the device is received past how many days?

• 30 Days

• 60 Days

• 45 Days

• 99 Days

We can waive Service Warranty Processing Fees if the following conditions are met except

• Customer decides to cancel the account and the Service Warranty Exchange

• T-Mobile errors had caused re-shipment of the device

• Shipment was refused and the device was received back by T-Mobile

• Documented device known issues caused the exchanges

Devices that pass the condition check can be processed for the following except for one

• Trade-In

• Warranty Exchange

• Repair

• Return

Where do we check previous exchange orders in Atlas?

• Manage warranty orders

• Failure Reason & Frequency Tab

• Exchange History Tab

• Shipping History Tab

What should we advise our customers upon initiating the warranty exchange process?

• Advise that device color is not guaranteed. Replacement devices may be refurbished and carry a 90-day warranty.

• The device must pass the device condition check and if needed, must be further verified through in-store fulfillment.

• Advise the customer to master reset the device to remove personal data.

• All of the Above