HPE Win Back Workshop

What does the term "Third Party Maintainers" mean?

• Multi-vendor Support Provider

• Authorized Service Providers

• Total Partner Management

• Non-OEM Service Providers

What is the sales metric code "S"?

• Upfront Attach sales

• Installed Base renewals

• New business sold after 180d from HW shipment and IB upsell to environmental services or expanding DC

• Conversion of upfront attach packaged services

What are the advantages of HPE services?

• Original HPE Parts

• Global services support

• Professional expertise and known-how

• All of the above

How are you winning with Win Back incentives?

• Increasing your new business pipeline

• Reconnecting with lost customers

• Receiving awards for the won win back deals

• All of the above

What is the new resource available to alert customers on risks to use a TPM?

• Customer Letter

• New customer presentation

• Customer survey

• Videos