Enterprise Wheel

This is the "hub" of the wheel, the bull's eye, the vision and mission of the enterprise.

• Shared Knowledge and Systems

• People and Teamwork

• Processes

• Customer

• Resources and Responsibilities

The SME describes the Manufacturing Enterprise Wheel as representing the ___________________ and __________________ of a manufacturing system.

• appointments, functions

• components, interrelationships

• dealings, procedures

• tasks, engineers

The role of an enterprise mission and vision is to align all work toward meeting and surpassing customer expectations. With the customer at the center, the end result should...

• be to create an ambitious set of goals for the team and people involved.

• always deliver satisfactory advice to the customer for improving their design.

• have the manufacturer insist the customer pay for the actions of the manufacturing system.

• contribute something of value to the customer.

The Enterprise Wheel is only as strong as its people, organization and...

• goals.

• culture.

• customers.

• infrastructure.

• agreements.

Manufacturing success builds on these five things.

• education, skills, drive, cooperation, and leadership of people

• talent, motivation, intellect, persistence, and availability of people

• experience, drive, talent, skills, and cooperation of people

• attitude, roles, leadership, education, and motivation of people

According to this PowerPoint, this allows people and systems to transform information into better products and services.

• shared knowledge

• electronic interchange

• the expertise of CASA/SME

• informational data

In the new Wheel, there are three main groups of processes, a trinity of actions focused on customer support. These three key process groups are the how, the planning of reality, and meeting customer needs. Select all that apply.

• product/process definition

• customer support

• system design

• manufacturing

• distribution

Global organization, distribution, sales and promotion, customer services, and life-cycle transitions are under which process group

• material management

• manufacturing

• customer support

• product/process definition

• system design

Business definition, system design, continuous improvement, documentation and release, and component design are all processes within a value chain under which process group

• customer support

• material management

• distribution

• product/process definition

• customer services

Which of the following requires the largest investment of resources?

• product/process definition

• manufacturing

• distribution

• system design