What is Dr. Deming known for?

• continual improvement of quality

• Toyota

• Japanese assembly lines

• thinking

What is the Malcom Baldridge National Quality Award?

• the highest level of recognition for quality a company can achieve

• the lowest level of recognition for quality a company can achieve

• the highest level of recognition for quality a PERSON can achieve

• an award only given to companies out of the country

What does Lean Six

• a method that relies on a collaborative team effort to improve performance by adding waste and variation

• a method that relies on a individual effort to improve performance by reducing waste and variation

• a method that relies on a collaborative team effort to improve performance by reducing waste and variation

• a method that relies on a individual effort to improve performance by reducing waste and variation

Kaizen is

• a Japanese word which means "create"

• a Japanese word which means "productivity"

• a Japanese word which means "collaborate"

• Japanese term for "continuous improvement"

This company had a defective assembly line, so switched to a Six Sigma process to eliminate inefficiency. So after, they became the leaders in their industry. What company?

• Subaru

• Toyota

• GMC

• Honda

DMAIC stands for ...

• Define, Measure, Analyze, Improve and Control

• Design, Measure, Analyze, Improve and Control

• Demand, Measure, Analyze, Improve and Calculate

• Define, Measure, Analyze, Improve and Collaborate

An example of a micro-improvement could be

• Go to bed earlier

• Wake up late

• Eat breakfast slowly

• Have no idea what you are going to wear

The definition of a micro-improvement is?

• A long process

• Something that needs approval

• Something small you can improve easily

• Change that are not real

You have a wider range of ideas, but some team members may not agree are examples of?

• Innovation

• Team-based problem solving

• TQM

• NVA

NVA stands for

• Non Value Addition

• Not Valid Answer

• Never Value Added

• Non Value Added