A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

• Follow the established customer service policy

• Find a coworker of another ethnicity who can help

• Send the caller to your supervisor

• Tell the customer you cannot understand him and ask him to visit the store

The sometimes predictable fluctuations in economic activity of on company, such as employment and productions are referred to as:

• Microeconomics

• The business cylce

• The law of demand

• The law of supply

What is the result of a large supply but a low demand for a particular product?

• an increase in price

• surplus

• an increate in competition

• a monopoly

When applying for a job that as specific job requirements, you should clarify, emphasize and elaborate on your ability to perform those tasks in your

• resume

• cover letter

• references

• bibliography

A benefit to preparing and taking your own lunch to work is:

• it cuts down on time needed for a lunch break

• it is good for the environment

• it provides the opportunity to eat healthier

• it promotes workplace morale and culture

An employer responds positively to Alice's application by calling and asking her to review in person. Her parent can help her most by

• assuring Alice that she will do great on the interview

• Writing a strong reference letter to her potential employer

• purchasing a new ball gown for the interview

• asking her mock questions and giving feedback

The goals of professional networking are to develop

• and present a job sales pitch to an interviewer

• connections and advisors based on mutual needs/interest and trust

• a resume and send it out with a business card

• a resume and post it on social networking sites

Which question could violate laws aimed at achieving equal employment opportunities?

• What is your address?

• What are your job skills?

• What is your job history?

• What is your religion?

When writing resumes, why do employers prefer professional references over personal ones?

• It is illegal to provide personal references

• Professional references tend to be more intelligent

• Professional references are biased

• Personal references can be biased

Jill's company will reimburse staff for taking professional development courses, which tells Jill that the company values

• career education

• continuous learning

• dual enrollment

• certified life experiences