Frederick Taylor is most closely associated with which of the following?

• Division of labor
• Scientific management
• Time and motion studies
• General administrative theory

A major contribution that Taylor made to the study of management was ________.

• to measure efficiency on a 4-star scale
• to measure inefficiency on a 4-star scale
• to identify the one best way to get a job done
• to identify the three best ways to get a job done

Prior to the Hawthorne studies, managers paid little attention to ________ in making decisions.

• efficiency
• cost control
• productivity
• human behavior

It is the tendency of people to behave differently when they receive attention because they respond to the demands of situation.

• Thorndike Law of effects

• Law of individual differences

• Hawthorne Effect

• Organizational Behavior

It is a set of traditional assumptions about people which prompt managers to believe that people dislike work, seek to avoid responsibility and are not ambitious and must be supervised closely.

• Theory I

• Theory X

• Theory Y

• Theory Z

A school of management thought concerned primarily with how organizations should be structured and managed.

• Scientific Management

• Administrative Management

• Contingency Approach

• Human Relations Movement

Which of the following is one of the key findings in Hawthorne experiment?

• Cooperation between worker and management will ensure work is accomplished.

• Developing standards of work will boost productivity

• Employees perform better when they are part of any program.

• Workers when rewarded with financial incentives increase their productivity

Who is the proponent of Theory X & Y?

• Glasdour McGregor

• Conor McGregor

• Douglas McGregor

• Don McGregor

The viewpoint that there is no one best way to manage people of work but the best way depends on certain situational factors.

• Positive Organizational Behavior

• Administrative Management

• Contingency Approach

• Human Relations Movement

What is the term that refers to a customer oriented management philosophy and strategy?

• Operations Management
• Total Quality Management
• Entrepreneurial Management
• Strategic Management