What does ERP stand for?

• Enterprise Resource Planning

• Enterprise Resource Program

• Enterprise Recycling Program

• Environmental Resource Planning

Which of the following business functions would use Enterprise Resource Planning?

• Hiring new staff

• Legal strategies

• Customer relationship management

• Market entry strategies

Which of the following describes an ERP system?

• ERP systems provide a foundation for collaboration between departments

• ERP systems enable people in different business areas to communicate

• ERP systems have been widely adopted in large organisations to store critical knowledge used to make the decisions that drive the organisation's performance

• All of the above

Which of the following is a reason for ERPs explosive growth?

• ERP is a logical solution to the mess of incompatible applications

• ERP addresses the need for global information sharing and reporting

• ERP is used to avoid the pain and expense of fixing legacy systems

• All of the above

Which of the following is NOT a task?

• Check insurance policy details

• Insurance policy does not cover the damage

• Calculate settlement amount

• Determine if customer is liable for damage

Which of the following is NOT an event?

• Purchase order received

• Claim withdrawn by customer

• Notify settlement decision to customer

• Payment delay expired

In a process-oriented organization, who is directly accountable for poor performance of a process?

• The process participants

• The executive management team

• The process owner

• The process analyst

• The BPM group

The following BPMN diagram contains an incorrect gateway. Which one?

• The AND gateway following task A

• The XOR gateway following task D

• The AND gateway preceding task F

• The XOR gateway following task F

What is wrong with this collaboration diagram?

• This collaboration can be fixed by replacing the XOR-split with an event-based gateway

• The XOR-join needs to be replaced by an OR-join

• The intermediate message flow in the Auctioning Service pool should be replaced by a receive task

• This collaboration may deadlock if the seller is already registered

• An internal decision in one party must be matched by an XOR-join in the other party

Consider the following model. Which of the following statements is incorrect?

• If a cancelation request is received after raw materials have been acquired, the request is not considered

• An order may be cancelled either if a cancelation request is made by the customer, or if materials are unavailable

• Task "Purchase raw materials from Supplier" is always executed

• An order may still be canceled even if a customer sends a "Stop cancelation request"

• The interruption of the raw materials acquisition sub-process may be triggered from within the process, but outside the activity itself