POP QUIZ 11

A manager might use ____ as a type of communication.

• meetings

• telephone conversations

• talking informally

• all of these

What are the key elements of communication?

• Encoding, message, and feedback

• Encoding, noise, and symbols

• Message, circuit, and decoding

• Feedback, message, and perception

____ refers to the amount of information that can be transmitted during a communication episode.

• Channel richness

• Electronic mail

• Encoding

• Upward communication

Which of these is the richest medium for communication?

• Telephone conversations

• Face to face contact

• Electronic media

• Written media

An example of non-verbal communication is all of these except

• posture.

• facial expression.

• voice.

• written memo.

Downward communication is usually used to communicate information about all of the following EXCEPT

• indoctrination.

• procedures.

• performance feedback.

• suggestions for improvement.

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

• Downward communication

• Horizontal communication

• Upward communication

• Vertical communication

A centralized network is one in which

• team members are free to interact with any of the team members.

• team members communicate through one individual to make decisions.

• team members communicate with an assigned partner.

• team members work independently and there is no need for communication.

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

• Selecting a channel.

• Sifting through noise

• Providing feedback

• Encoding the message

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals’ personalities. These are all examples of:

• Listening

• Nonverbal communication

• Empathizing

• Direct communication