Entrepreneurship Ch. 3 Review

Which form lists the quantity and type of merchandise that the vendor actually sent to your store?

• Packing Slip

• Purchase Order

• Sales Invoice

• Sales Receipt

What is the FIRST thing you should do if you find broken glass on the sales floor?

• Call for a custodian or maintenance person to clean it up.

• Find a broom and clean it up yourself

• Erect a barrier around the glass, or stand near the glass to direct traffic away from it until it can be cleared up.

• Call a manager for assistance.

It is the best way to show products:

• In dim light

• Under artificial lighting to improve color

• In natural light

• LED lighting

When the sales associate is stocking the shelves, he should FIRST

• Read the instructions on the manual to know how to use.

• Make sure the product is working

• Practice saying the features and/or benefits to a co-worker

• Make sure the product has batteries.

Store policies that are open to interpretation by store employees

• Customer Satisfaction

• Government Law

• Safety

• Liability of Product

New merchandise arrives on your sales floor. Before re-stocking, you should

• Check for damage first and then check that the price is accurate.

• Check if the price is accurate

• Check if it is perishable and put the new stuff in front of the old.

• Check for damage and then put it on the shelf... someone will be desperate enough to buy the item.

A customer needs help on how to clean a jacket she just bought. What should you suggest for her to do?

• Ask the manufacturer

• Look at the label

• Ask a customer

• Ask an employee

Which display showcases the idea of suggestive selling?

• A display with hunting gear and ballet slippers.

• A display with a mannequin with a dress, necklace, and shoes on.

• A display with different color watches

Which items shows a detailed list of items requested by the store?

• Packing slip

• Purchase order

• Sales invoice

• Sales receipt

Why is it important for employees to follow the same store guidelines?

• To ensure the same quality experience

• To ensure all employees are paid the same

• To ensure the boss has total control