MH HT 1.03

What type of chart would Jason, a hotel manager use to show the relationships among the divisions and departments?

• Scatter

• Organizational

• Analytical

• Composition

Jadore oversees a lodging facility’s accounting activities, which position does he have?

• Cashier

• General Manager

• Controller

• Human-resources director

To which hotel division do the reservations, telecommunications, and guest registration departments typically report?

• Front office

• Engineering

• Food and beverage

• Sales and marketing

What type of organization coordinates with a community’s hotels, restaurants, and entertainment venues to help their business clients plan large meetings and conferences?

• National tourism boards

• Local retail agencies

• State commerce associations

• Local convention and visitors bureaus

What departments are part of a resort’s food and beverage division?

• Purchasing and catering

• A. Banquets and restaurants

• Room service and marketing

• A. Sales and concierge services

Which division of a resort maintains the property’s pool, gym, and exterior grounds?

• Controller

• Rooms

• Engineering

• Human resources

Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?

• To serve the hotel guests

• To entertain banquet quests

• To maintain an attractive facility

• To provide a high-quality dining experience

How can all of the departments of a hospitality and tourism business provide its guests/clients with the best service possible?

• Focus on the bottom line

• Develop strict sales policies

• Communicate with one another

• Embrace an indifferent attitude

A hotel front-desk worked with an accounting employee to resolve an issue with a guest’s bill. What does this situation exemplify?

• The need for confidentiality

• The importance of planning

• The need to stay organized

• The importance of teamwork

Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?

• Valet

• Bell Services

• Concierge

• Chauffeur