Which of the following is a disadvantage of outsourcing human resource functions?

• Cost savings from outsourcing are not always achieved.

• A business does not have specialist human resource personnel.

• It can reduce the time that it takes to bring the output of a business to market.

• The outsourcing business can seek compensation if goods or services are not delivered in terms of the contract.

Which of the following is an advantage of using contractors?

• The contractor is independent.

• Lower levels of customer service are needed.

• Employment ceases when the contract is completed.

• Time lags occur between the need for a contractor and filling the position.

What is an advantage of using global contractors compared to domestic contractors?

• There is sensitivity to local cultural issues.

• There is the issue of exchange rate differences.

• Being in similar time zones, it is simpler to communicate.

• Global contractors are more efficient than domestic contractors.

Which one of the following statements is correct?

• There are more female employees than male employees.

• The female participation rate has increased since the 1980's.

• The number of male employees has declined since the 1980's.

• The number of female employees has declined since the 1980's.

Which of the following is a process of acquisition?

• ensuring there are people for the positions in the business.

• familiarising the new employee with the workplace.

• educating an employee in the skills and processes of the job.

• observing any legal requirements such as enterprise agreements.

A business selects employees for educational programs that focus on roles that the employee may aspire to in the future.

What process of human resource management is this?

• training

• induction

• development

• performance appraisal

A business offers an employee the opportunity to cease work before reaching the age of 65 with entitlements for years of work with the business as well as payments for unused leave entitlements.

What kind of separation is this?

• retirement

• resignation

• voluntary redundancy

• involuntary redundancy

What is an advantage of recruiting internally?

• It would require only a short induction period.

• It can lead to a change in the culture of the business.

• There is a larger pool of potential employees to select from.

• The person selected brings fresh ideas and approaches to the business.

Brian's Burger bar has an employee of the month program that involves recognition of the successful employee by displaying the employee's name on a board. At the end of the year, the most successful employee is rewarded with a 2 week holiday in Hawaii.

What kind of reward system is this?

• non-monetary reward and monetary reward in the form of a bonus.

• non-monetary reward and monetary reward in the form of a fringe benefit.

• non-monetary reward and monetary reward in the form of a tax saving benefit.

• non-monetary reward and monetary reward in the form of job enrichment and flexibility.

Which one of the following is a cost of high staff turnover?

• time and money spent on recruiting.

• loss of production as workers take 'sickies'.

• development of an effective grievance procedure.

• increased industrial disputes as workers become dissatisfied.