Jessica is a recent college graduate who grew up technologically adept. She is seeking a job that has a flexible, collaborative work environment that is challenging and supportive and has many opportunities for furthering her career. Based on this information, Jessica is most likely a __________ employee.

• Traditionalist

• Baby Boomer

• Generation X

• Millennial

Who is considered the "first lady of management?"

• Lillian Gilbreth

• Carly Fiorona

• Maxine Weber

• Anne Adams

Which of the following characteristics describe Millennial employees, in general?

• Hesitant to question their superiors

• Globally conscious

• Less educated than their peers

• Technologically inept

Positions organized in a hierarchy of authority is an important characteristic of:

• scientific management.

• management science.

• the bureaucratic organizations approach.

• the behavioral sciences approach.

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as:

• unity of direction.

• division of work

• adequate manpower.

• unity of command.

_________ refers to a chain of authority extending from top to the bottom of the organization and including every employee.

• The scalar chain

• Division of labor

• Unity of command

• Adequate manpower

Management science emerged after World War II to treat problems associated with:

• environmental issues.

• improving manufacturing.

• employee involvement.

• modern global warfare.

UPS is successful in the package delivery market. One important reason for this success is the concept of:

• globalization.

• a nonbureaucratic organizational system.

• employee flexibility.

• bureaucracy.

Mary Parker Follett's approach to leadership stressed the importance of __________, rather than techniques.

• people

• efficiencies

• systems

• top managers

Maslow's hierarchy of needs started with which of following needs?

• Self-actualization

• Safety

• Belongingness

• Physiological