Soft Skills Practice (4)

The ability to bring people together in a group in a way that motivates or encourages them to work together is known as ____________________ .

• Communication

• Leadership

• Guiding others

• Controlling

Principles or personal standards that help you decide between right and wrong are called ________________________

• Ethics

• Judgment

• Honesty

• Rules

These are all rules for _______________________ .

Respond quickly

Keep your message short

Sign out if you are in a meeting or are not able to respond

Don't say anything that you would not say to the other person's face

Avoid chatting with your friends during work

• critical thinking

• instant messaging

• cell phone use

• none of these

Part of developing a good attitude at work is learning how to control your feelings and emotions. Which one of these techniques does not belong in this list?

• Stay calm

• Learn to make constructive suggestions

• Act before you think

• Write down your emotions

If writing an email at work, avoid bringing up ________________ issues that are not related to your work.

• personal

• serious

• professional

• humorous

Which of the following is a good tip for creating a system for planning and organizing your work?

• Focus on the process

• Don't procrastinate or put things off

• Stick to the system

• All of these

Which step is part of the decision making process?

• Decide on a plan

• Use the plan

• Make judgements

• All of these

One of the first rules of socializing at work is when you are around new people you do not know, don't be afraid to _______________ yourself.

• promote

• introduce

• discuss

• talk about

Which of the following is NOT a characteristic of good leadership?

• Bringing people together in a group in a way that motivates or encourages team members to work together

• Being able to get team members to give their best effort and work together and reach a goal

• Having followers who are both willing and able to do what you ask of them

• Using your authority or power to get what you want

In the workplace, honesty, truth, and the difference between right and wrong all relate to ___________________ .

• attitude

• empathy

• workplace ethics

• work rules