Unit Quiz 17- 21

_________ is a generic term that refers to a collection of data or computer instructions that tell the computer how to work, in contrast to the physical hardware from which the system is built, that actually performs the work.

• Computer

• Programs

• Computer software

• Computer science

2. Hotel PMS delivered a ­­­­­­­­­­_________ platform that replaced time-intensive, paper and spreadsheet-heavy processes.

• Software

• Computer programs

• Database

• PMS

A platform that enabled a hotel or group of hotels to manage front-office capabilities, such as booking reservations, guest check-in/check-out, room assignment, managing room rates, and billing is called;

• database

• computer system

• PMS (property management system)

• Software

Which of the following settlement options will work with express check-out and self check-out.

• Credit card payment

• Cash payment

• Direct billing

• None of the above.

Which of the following types of front office software enables a hotel to generate room reports, revenue reports, and forecasting reports?

• General management software

• Rooms management software

• Reservation management software

• Guest accounting software

Companies ensure that reasonable technical and organizational measures are taken to protect Guests personal data from alteration or unintended or unlawful loss or unauthorized use, unauthorized Disclosure or access to maintain?

• Confidentiality and security

• Details

• Quality

• None of the above

Which one of the includes Data quality?

• Correct use of titles.

• Names are spelt correct.

• Agreements to use data obtained from guests

• Data recorded under the correct field

• all of the above

How the validity of the data produced through queries can be verified?

• Professional experienced staff

• System Auditors

• IT

• A & B

Standard operating data in Hotel consists of,

• a guest’s name, titles,

• company name,

• home and business addresses,

• usual mode of payment

• all of the above

What are the indicators that highlight when queries have been unsuccessful?

• Failed jobs in entering data

• Jobs of abnormal time duration to save

• Jobs that fail to run – it is often as important to know about jobs that don’t run, as jobs that run but fail

• All of the above