Communication

Emotional awareness

• understanding feelings

• understanding how you look

• understanding how to cook

____________________ is the most important part of

communicating.

• Talking

• Listening

• Reading

Nonverbal communication is

• made up of facial expressions, or the look on your face, body language or movements.

• talking

To improve your emotional awareness

• you should have patience

• you should have sympathy

• you should have have empathy.

To improve your emotional awareness

• you should have a job

• you should operate on trust

• you should gossip

To improve your written communications in the

workplace, you should

• avoid slang and abbreviated words.

• use text

• use code words

To improve your written communications in the

workplace, you should

• write in cursive

• write legibly

• consider you tone

When listening to someone in the workplace, you should

• focus on the person speaking

• focus on the people around you

• talk on your cell phone

When listening to someone in the workplace, you should

• wait for your turn to speak

• interrupt them

• ignore them

When you are handling a difficult situation at work, you

should

• keep your mouth shut

• give and receive criticism

• tell everybody