Empathy is

• the ability to understand and relate to the feelings of others

• the ability to read minds

• the ability to multitask

Networking skills include

• be open-minded

• memorizing your

  elevator speech

• all of the above

If you have a conflict with someone

at work, resolve it immediately. A tip to do this is

• focus on what you can

  control

• be assertive

• all of the above

One of the ways to help you

control your emotions is

• separate your feelings

  from your actions

• write down your

  emotions

• all of the above

Social skills are

• the skills we use to operate machinery

• the skills we use to communicate with other people.

• the skills we use to manage our money

Social skills are also known as

• transferable skills

• communication skills

• interpersonal skills

A way to cooperate with others in

the workplace is

• listen and respect the

  ideas of others

• resolve conflicts

• all of the above

When is it appropriate to socialize

or talk to other people about non-work

related things.

• during breaks

• during a meeting

• at no time

When socializing with your

manager or customer, it is

inappropriate to

• share personal issues

• share your lunch

• share financial information

Which characteristic is good

workplace relationships built on?

• communication

• trust and open minded

• all of the above