HTMP 1 Chapter 9 Quiz

The facilities management department is a major contributor to:

• Guest Satisfaction
• Revenue
• Sales
• Marketing

The front of the house is the:

• Functional area in which employees conduct meetings and training
• Functional area in which employees prepare guestrooms
• Functional area in which employees prepare food
• Functional area in which employees extensively interact with guests

As a chief engineer or engineering manager, you would be responsible for overseeing:

• Safety and Security

• All of the above

• Legal and regulatory compliance and controlling costs

• Controlling costs and safety

Emergency planning must include procedures for the following:

• Natural disasters

• Power outages

• Terrorism

• All of the above

Maintenance in which situations are identified and corrected on a regular basis to control costs and keep larger problems from occurring is known as:

• Care

• Preventative Maintenance

• Routine Maintenance

• Emergency Maintenance

To enhance the visual attractiveness of a building as seen from the street, you would alter the:

• Appearance
• Look and Feel
• Curb Appeal
• Shape

The Director of Engineering (DOE) position will typically require:

• A letter of recommendation

• Proper job-related training

• A high school degree

• A college degree

The facilities management department plays a critical role in the hospitality and tourism industry.

• True

• False

Repairs will never require that a guestroom to be removed from available inventory.

• True

• False

It is important to routinely inspect, service, and test operate backup systems.

• True

• False