Root cause analysis

What is RCA?

• Root Canal Anatomy

• Radio Corporation of America

• Root Cause Analysis

• Request for Corrective Action

Which one is the cause? I fail my productivity because I'm distracted.

• Failing productivity

• Physical state

• Distracted

• None of the above

Is stomach ache a root cause?

• Yes

• No

• Maybe

• None of the above

What is Cause and Effect Diagram?

• Activity Diagram

• Interaction Overview Diagram

• Fishbone Diagram

• Use Case Diagram

Which one is the effect? I failed quality because I am not reading instructions.

• Not reading instructions

• Failed quality

• Execution issue

• Knowledge issue

Who is Angel Siao?

• Director, Global Services

• Director, Extended Services

• Director, Cloud Business Group

• Director, Client Services