
ITIL 4-6
Authored by Omantel Ohi
Professional Development
Professional Development
Used 73+ times

AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
39 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
What is the step after 'where do we want to be' in the continual improvement model?
2.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
What is a normal change?
3.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
You are working as a service desk analyst. You just received a change request to create a new user account. What type of change would this be considered?
4.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
What is usually included as part of 'incident management'?
5.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
Which practice would include a formalized process for logging unplanned interruptions to a service?
6.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
During incident management, what is it called when the incident is passed on to the next higher level of technician?
7.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
In terms of incident management, which value chain activity uses incident records as an input to improvement activities based on the incident frequency and severity?
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
35 questions
Tes Kemampuan Pribadi (TKP)
Quiz
•
Professional Development
38 questions
BACH FLOWER REMEDIES
Quiz
•
Professional Development
40 questions
2nd Semester NSQF - Module 1 - Grinding Machine Wheel Balancing
Quiz
•
Professional Development
35 questions
Milady Chapter 24
Quiz
•
Professional Development
36 questions
Drainage Systems 6035-02 | Part 1
Quiz
•
Professional Development
42 questions
Prometna pravila
Quiz
•
Professional Development
41 questions
[AZ-900] 03 - Gerenciamento e Governança
Quiz
•
Professional Development
42 questions
Terik's Practice Test 2
Quiz
•
Professional Development
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
54 questions
Analyzing Line Graphs & Tables
Quiz
•
4th Grade
22 questions
fractions
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
15 questions
Equivalent Fractions
Quiz
•
4th Grade
Discover more resources for Professional Development
20 questions
Black History Month Trivia Game #1
Quiz
•
Professional Development
100 questions
Screening Test Customer Service
Quiz
•
Professional Development
20 questions
90s Cartoons
Quiz
•
Professional Development
10 questions
Reading a ruler in Inches
Quiz
•
4th Grade - Professio...
16 questions
Parallel, Perpendicular, and Intersecting Lines
Quiz
•
KG - Professional Dev...
12 questions
Valentines Day Trivia
Quiz
•
Professional Development