The economy begins with retailing.

• True

• False

Manufacturing involves changing and improving the form of another product.

• True

• False

Custom manufacturers work closely with individual customers.

• True

• False

Businesses must develop new products to keep up with competition and changing customer needs.

• True

• False

Mass production usually requires a smaller work area than custom production.

• True

• False

The best practices among all competitors are called benchmarks.

• True

• False

A business that offers products that meet customer needs at competitive prices cannot fail.

• True

• False

Logistics personnel are responsible for locating and purchasing supplies.

• True

• False

An operational plan identifies how work will be done, who will do it, and what resources will be needed.

• True

• False

Standards are steps to be followed for performing a particular work activity.

• True

• False