Vehicle and customer service info

Which of the following is NOT represented by the 3 Cs abbreviation?

• customer

• concern

• cause

• correction

Which of the following is a typical label found on vehicles?

• Refrigerant label

• Coolant label

• Belt routing label

• all answers are correct

The ________________ is used by technicians to identify engine and emission control information for the vehicle?

• refrigerant label

• coolant label

• Vehicle Emission Control Information (VECI) label

• all answers are correct

The ______________ certifies that the vehicle meets the Federal Motor Vehicle Safety, Bumper, and Theft Prevention standards in effect at the time of manufacture.

• Vehicle Safety Certification (VSC) label

• coolant label

• Vehicle Emission Control Information (VECI) label

• all answers are correct

Which of the following is NOT typically contained in a Vehicle Safety Certification (VSC) label?

• Month and year of manufacture

• Recommended tire sizes

• Emission controls

• Paint and trim codes

Whenever a vehicle is registered or a registered vehicle is sold, a record of the VIN is kept. From this registry, which of the following information can be obtained from this registration?

• Title history

• Whether vehicle has been in a wreck

• Whether vehicle is a lemon law buyback

• all answers are correct

True or False. There are two different, but essentially compatible, 17-character VIN standards: the North American VIN system and the ISO Standard 3779.

• true

• false

Where might you find a VIN?

• Engine

• Left front corner of the windshield

• Trunk

• all answers are correct

_________________ stands for vehicle identification number and is a unique serial number that is assigned to each vehicle produced.

• van

• vin

• vni

• nvi

The ______________________ is a complete list of all the servicing and repairs that have been performed on a vehicle

• service guide

• service history

• both answers

• neither answer