Communication in Health and Social Care

Which are forms of non-verbal communication?

• Eye contact

• Body language

• A text

• Video call

What is verbal communication in health and social care

• Verbal communication is the use of words and sounds to share information with others

• Verbal communication is how we listen to other people.

• Verbal communication is using sign language.

• Verbal communication is the best way to communicate.

Which of these are examples of effective communication?

• Active listening

• Lack of eye contact

• Using gestures to support explanations

• All of the above

A benefit of effective communication to the professional is...

• They will receive better care

• They will have more trust in the services

• Builds a better relationship with the service user

• The service user is less likely to complain

Active listening is...

• Showing that we are paying attention through the use of eye contact and body language

• Taking notes whilst someone is talking

• When you have a group conversation

A consequence of poor communication to the service user is...

• They will build a good relationship with the professional

• They will be more informed on their health

• They may lose trust in the service

The case of Baby P could have been prevented by better communication between services.

• True

• False

A person with dementia may prefer to communicate with...

• Groups discussions

• A formal letter

• Signs, symbols, gestures and pictures

• No eye contact

We can improve communication with those who are hearing impaired by...

• Using sign language

• Using phone calls

• Using verbal communication techniques