Business Ch. 10

A contemporary manager who wants employees to have more control over their work might implement either

• the Theory X or Theory Y system

• MBO or job enrichment

• job enrichment or the Theory X system

• MBO or a reward system that emphasizes Theory X

• Theory X and Theory Y

The need for self-actualization concerns an employee's desire for

• saftey

• survival

• sense of belonging

• self-worth

• becoming the best their is

The team member concerned with the emotional needs of others is fulfilling what role?

• caregiver

• psychologist

• mother hen

• leadership

• socioemotional

Carl has the chance to get promoted into a higher paid management position if he continues to exceed his goals in his current position. Thus, he has high ____. He loves the company and is excited about the new position opportunity. Thus, he also has high ____.

• recognition; motivation

• motivation; job security

• morale; motivation

• morale; optimism

• motivation; morale

When Hilary accepted a position with Xerox Corporation in San Francisco, she knew little about what to expect. However, all her fears soon dissolved. One week before she began, she received a thorough orientation to the company, was introduced to her co-workers, was invited to lunch daily, and was encouraged to join a company-sponsored employees' club. Xerox seems to be satisfying Hilary's ____ needs.

• esteem

• self-actualization

• physiological

• social

• safety

For job enrichment to benefit the company, what must happen first?

• There must be an obvious need for it due to inefficiencies in the firm

• Employers must have exhausted all other possibilities in an effort to improve the efficiency of the firm

• Employers must train their associates on new job tasks before assigning them these new tasks

• Employers must have employees who fear failure and have low self-confidence

• Employees must show interest in taking on other tasks

Paula formed a ___ by temporarily bringing together knowledgeable employees from different parts of the organization to form a team to solve a specific problem.

• problem-solving team

• job enrichment team

• cross-functional team

• self-managed team

Managers who rely on ____ as a form of negative reinforcement will ignore an undesired behavior in the hope that it will go away.

• neglect

• punishment

• reprimand

• elimination

• extinction

Tina Robinson, Inc. (TRI)​TRI management has decided to reinvent the culture of the organization. Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description. However, this did not work. Next, the company decided to add flextime. It believed that this would make employees more dedicated.​TRI then introduced even more work options for employees. For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other. Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means. The managers reasoned that team members must work face to face to learn from and truly engage with each other.​Once these teams were formed, TRI management noticed that the quality of employees' work was much improved. The managers also observed that people felt much more comfortable with and tolerant of each other.

Refer to Tina Robinson, Inc. As the employees form teams at TRI, they should know that each person's role within the group starts to become apparent during the ____ stage of team development.

• norming

• adjourning

• performing

• storming

• forming

In the first set of Hawthorne experiments dealing with lighting, the main conclusion was that

• the pressure of social acceptance affects production

• a sense of involvement affects production

• variations in lighting affect production

• the piece-rate method affects production

• only the amount of pay affects production