Introduction to Professional Communication

Which of the following is NOT a professional communication channel?

• blog post

• face to face

• reports

• memo

Which of the following is NOT included in the listening process?

• hearing

• speaking

• focusing

• understanding

Communication between a business and its employees is called which of the following?

• external communication

• public relations

• internal communication

• employer relations

An in-depth examination of a particular subject defines which of the following?

• case study

• proposal

• report

• memo

Which of the following is NOT a field of external business communication?

• public relations

• media relations

• internal communications

• employer relations

Which of the following is paid communication which attempts to influence opinion?

• advertising

• public relations

• news articles

• publicity

Which of the following occurs when the receiver listens only to the content and not the feeling of the message?

• appreciative listening

• evaluative listening

• full listening

• deliberative listening

Critical listening is also referred to as which of the following?

• appreciative listening

• evaluative listening

• full listening

• deliberative listening

Which of the following is defined as listening for pleasure or recreation?

• appreciative listening

• evaluative listening

• full listening

• deliberative listening

Which of the following involves the listener paying close attention to what is being said in order to fully understand the message?

• appreciative listening

• evaluative listening

• full listening

• deliberative listening