Customer Service Training
Quiz
•
English, Social Studies
•
KG - 3rd Grade
•
Practice Problem
•
Medium
Travel & Mobility Factory
Used 23+ times
FREE Resource
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9 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
at the reception , a Customer is approaching you, what is the FIRST thing you need to do ?
not sure
Stand
Smile
check my whatsapp
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
what do we call the Reception Procedure ?
SCG
SMG
SSG
SSQ
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Speaking Arabic in front of non Arabic speakers Customers is allowed.
Yes
No
Maybe
i have no idea
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
I can leave the counter unattended
Yes , no issue
only When i need to go to the bathroom
sometimes when no one is around
only when a reliever is present.
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Why do we need always to call the Customer by his name?
to make sure we dont forget his name
to personalize the service
because it is Nas standards
i dont know
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Tone of voice is 50% of communication
true
false
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
in order to listen carefully , i need to :
check the manual
ask my supervisor
ask closed questions
be attentive
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