Customer Service Training

at the reception , a Customer is approaching you, what is the FIRST thing you need to do ?

• not sure

• Stand

• Smile

• check my whatsapp

what do we call the Reception Procedure ?

• SCG

• SMG

• SSG

• SSQ

Speaking Arabic in front of non Arabic speakers Customers is allowed.

• Yes

• No

• Maybe

• i have no idea

I can leave the counter unattended

• Yes , no issue

• only When i need to go to the bathroom

• sometimes when no one is around

• only when a reliever is present.

Why do we need always to call the Customer by his name?

• to make sure we dont forget his name

• to personalize the service

• because it is Nas standards

• i dont know

Tone of voice is 50% of communication

• true

• false

in order to listen carefully , i need to :

• check the manual

• ask my supervisor

• ask closed questions

• be attentive

the highest level of service is :

• expected

• basic

• suprising

• unexpected

how can i make the person feel like a VVIP ?

• apply SSG, call him by his name,smile & eye contact

• stand up only is enough

• speak his language

• i need to be well groomed in order to make him feel like a VVIP