Communication & Promote & Sell

How should you communicate with a client who is hearing impaired?

• Face the client and speak clearly

• Speak loudly/shout at them

• Write everything down

• Speak slowly with a loud voice

Which question is an example of a closed type of question

• How does your skin feel normally?

• Which treatments have you had before?

• Do you cleanse twice a day?

• What is your current skin routine?

What percentage of communication comes from the words we use?

• 38

• 7

• 55

What is a type of Positive Body language that a client might show during your treatment?

• Looking sleepy/actually going to sleep

• Crossed arms

• Looking away/lack of eye contact

• Leaning back/away from you

Which communication is NOT a written type of communication?

• Text Message

• Blogs

• Speaking

• Aftercare leaflets

What is meant by someones personal space?

• Leaving them alone

• The size of the treatment room

• Giving the client enough space that does not make them feel uncomfortable

What is NOT a reason for evaluating a clients feedback?

• To find out the effectiveness of the treatment

• To see how you can achieve a tip

• To understand how you can improve a treatment

• To learn from your experience

Which one of the following is NOT the best way to deal with a clients complaint?

• A positive attitude

• Common sense

• Assertiveness

• Aggressiveness

Which of the following is a feature of a treatment

• What the treatment does

• What value it has to the client

• Why the client should use it

• A description of the treatment

Which is a benefit of a product

• A description of a product

• The ingredients it contains

• The packaging it comes in

• Personalised to the client