CRM

Customer needs to review most recent bill.

• R1-Billing, R2-Current Bill

• R1-Payment, R2-One Time Payment

• R1-Ordering, R2-Add Product

You may AMEND a pending order until

• The order is in a PONR status

• The tech tells you that you may not

• The cows come home

• Time gets better

Ways to authenticate a LS-CRM (U-verse) customer

• Security Question/Answer

• Passcode

• Mother's maiden name

• Last 4 digits of SSN

T/F- Ufamily includes ESPN

• True

• False

AT&T Phone is compatible with

• Most medical monitors

• Most alarm systems

• Home detention devices/County Jewelry

• Answering machines

Customer needs to disconnect their service

• R1-Ordering, R2-Disconnect

• R1-Billing, R2-Current Bill

• R1-Ordering, R2-Change

• R1-Ordering, R2-Modify Pending