Ch. 18 Conflict Resolution Skills

Which conflict resolution style is equivalent to burying your head in the sand?

• avoidance

• separation

• accommodating to requirements

• problem solving

Albert wants to play basketball, while John wants to stay inside and play a video game. Which of the following is a compromise?

• They play each game for an hour.

• They don't hang out at all.

• They play basketball.

• They argue until one person gives in.

Which of the following emotions is the worst one to express when you're trying to resolve a conflict?

• Amusement

• Sadness

• Confusion

• Rage

Which of the following conflict resolutions styles is NEVER effective?

• separation
• problem solving
• compromise
• accommodating to requirements

A mediator helps settle disputes between two parties. A mediator is similar to:

• A ballplayer

• A lawyer

• A judge

• A businessperson

Which conflict resolution style includes brain storming for solutions?

• separation
• problem solving
• avoidance
• compromise

Place the following steps for resolving a conflict in order: A) Breathe deeply; B) Suggest a compromise; C) Listen to what another person says

• C, B, A

• A, C, B

• B, A, C

• A, B, C

Learning better ways to communicate is a useful technique for anger management.

• True
• False

Which of the following is not a tip for active listening?

• sending signals
• asking questions
• feedback
• interrupting

A way for individuals to find a peaceful resolution to a disagreement.

• Stress management
• Conflict resolution
• Anger adjustment
• Conflict adjustment