SGS Business 2.5.2 The Importance of Effective Communication

Which of the following terms best describes the process of successfully transferring information from one person to another in a business?

• Effective communication

• Communication

• Insufficient communication

• Excessive communication

Which of the following would be the job role to which a senior manager would report in a hierarchical organisational structure?

• Director

• Support staff

• Team leader

• Supervisor

Which of the following terms best describes a situation whereby there is too little communication within a business?

• Effective communication

• Insufficient communication

• Excessive communication

• Barriers to communication

Which of the following terms describes the factors that prevent the flow of successful communication within an organisation?

• Effective communication

• Insufficient communication

• Excessive communication

• Barriers to communication

In which of the following would information typically have to pass through many layers of management in order to get from the director to operational staff?

• Hierarchical organisational structure

• Flat organisational structure

• Centralised business

• Decentralised business

Which of the following is a possible benefit to a business of having a flat organisational structure?

• Slower communication

• Faster communication

• Insufficient communication

• Excessive communication

Which of the following is the most likely negative impact of developments in communication technology such as e-mails?

• Effective communication

• Insufficient communication

• Excessive communication

• Barriers to communication

Which of the following is most likely to lead to a motivated and productive workforce?

• Excessive communication

• Barriers to communication

• Effective communication

• Insufficient communication

Which of the following is a potential impact of insufficient communication within a business?

• High levels of employee motivation

• Inefficient employees

• High levels of staff retention

• Lower levels of labour turnover

Which of the following terms best describes a situation whereby there is too much communication within a business?

• Barriers to communication

• Excessive communication

• Insufficient communication

• Effective communication