11 Oa revision

Why should a receptionist keep a Reception Register?

• To identify a caller when he/she arrive

• To remember who visited the firm

• To prepare a list of clients

• To make a list off callers

The receptionist MUST ensure that the receptionist area is tidy at all times because

• Visitors can move freely

• It is his/her responsibility

• It gives a good impression of the firm

• Visitors will feel comfortable

In receiving a parcel from the delivery person, the receptionist should ask for the

• Person who ordered the goods

• Delivery or consignment note

• Department that ordered the goods

• Identification of the delivery person

A staff member has asked the receptionist to make a person-to-person call to Ms Reid. What should she do?

• Call Ms Reid and ask him to contact the staff member at his convenience.

• Request an appointment for the staff member to see Ms Reid.

• Dial Ms Reid's number and connect the staff member when Ms Reid is on the line.

• Dial Ms Reid's number and connect the staff member.

What should a receptionist check before setting up an appointment?

I. The pattern of the boss’ work day

II. The correct procedures for greeting callers III. The filing method used by the company

IV. The intercom numbers for each member of staff

• I only

• I, II, and III only

• I, II and IV only

• II, III and IV only

Recruitment takes place when a firm requires the services of

• experienced workers

• new employees

• skilled labourers

• existing staff

There are two situations when a caller may choose to hold. Which is more acceptable?

• Holding for a person

• Holding for information

• A and B

• None of the above

The item of information which is LEAST likely to appear on a register of visitors kept by the receptionist is the

• Reason for the visit

• Time of arrival of the visitor

• Name of the person visited

• Name of the visitor

  
  

A receptionist is providing some information to a caller when another call comes in. What should the receptionist do?

• Pretend he/she got disconnected and switch to the other call

• Ignore the second call

• Tell the customer to call back

• Ask the caller to hold in order to answer the second call

A time card is used to

• calculate the Salaries for monthly paid workers

• calculate the Time required to complete a job

• calculate the Wages for hourly paid worker

• calculate the Machine hours needed for a job