
SGS Business 2.3.6 The Sales Process
Authored by Richard Beels
Business
9th - 11th Grade
Used 32+ times

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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This is the amount customers pay for the product
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What really determines the value that customers place on entertainment and sports?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which stage of the sales process is demonstrated when an employee provides a customer with detailed information about the product?
Customer engagement
Product knowledge
Response to customer feedback
Post-sales service
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which stage of the sales process would providing wide aisles and exciting visual displays be an example?
Customer engagement
Speed of service
Post-sales service
Product knowledge
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which customer need is met when a large supermarket offers shoppers a range of payment options from which to choose?
Friendliness
Politeness
Convenience
Product information
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which best describes the process of making a customer connect with the business and its products/services?
Post-sales service
Customer engagement
Product knowledge
Providing customers with the opportunity to give feedback to a firm
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which stage of the sales process is being met when an electrical retailer offers a 3-year warranty on all purchases?
Product knowledge
Speed and efficiency of service
Customer engagement
Post-sales service
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