OCR GCSE Business (9-1), Unit 3: People

What is an example of internal recruitment?

• Advertising at a job centre
• Promotion
• Using a recruitment agency
• Advertising in a local newspaper

What is a benefit of external recruitment?

• No training is needed for the new employees

• It is a much shorter process than internal

• It is cheap

• The company will get new people with new skills

Should include: title of the position, department, management level, general tasks and requirements, key areas of responsibility, assigned team members and work groups, terms of employment, qualifications

• Job Description

• Needs Assessment

• Person Spec

• Recruitment Policy

Which of the following is NOT usually part of the selection process?

• Short listing
• Interviewing
•   Induction

Businesses who have a ______ _______ would need to recruit workers into their workforce.

• Skills gap

• Skills requirement

• Skills need

• Skills shortage

What is included in a job description?

• Tasks and responsibilities the worker must perform.

• Qualifications, experience, personal qualities and skills the worker needs to do the job.

Horizontal communication is

• Communication between two people on the same level within an organisation structure
• When communication occurs between staff and customers
• Communication between a manager and the staff they are responsible for
• The use of digital communication devices to send a message

Which of the following is an advantage of written communication?

• It is always formal and creates a positive company image
• It will be easily understood by the person who receives the message
• It will be delivered on time
• The message can be re-read if the person doesn't understand it first time

Which of the following statements is false?

• Digital communication involves the electronic transfer of information
• Mobile phones, tablets and computers are ways to transfer electronic communication
• Digital communication has helped business conduct worldwide business with more efficiency
• The use of digital communication means there is no longer a need for verbal communication

What is the first stage of the recruitment process?

• The business creates a job description and person specification

• The business identifies a human resource need

• The business advertises a position

• The business shortlists the candidates