CIS IT Fundamentals Chapter 1

When referring to bits, a lower case b is used as in 1 Megabit is 1 Mb.

• True

• False

1 Mb is not exactly 1 thousand bits. In reality, 1 Mb is ___________.

• 999 bits

• 1, 024 bits

• 1,240 bits

• it is exactly 1000 bits

2 x can be used to find the exact number of incremental bits. For example 210 is 1,024 bits.

• True

• False

Memory such as RAM is usually measured bits but Storage like hard drives is measured in Bytes.

• True

• False

Processing speed is called ____________ (Choose two)

• proc speed

• clock speed

• throughput speed

• bandwidth speed

• internal speed

In order to consistently troubleshoot successfully, a proven series of steps or methodology should be followed. What is Step 1

• Research knowledge base/Internet, if applicable

• Establish a theory of probable cause

• Verify full system functionality and, if applicable, implement preventive measures

• Identify the problem

• Document findings/lessons learned, actions, and outcomes

In order to consistently troubleshoot successfully, a proven series of steps or methodology should be followed. What is Step 2

• Document findings/lessons learned, actions, and outcomes

• Implement the solution or escalate as necessary

• Research knowledge base/Internet, if applicable

• Identify the problem

• Test the theory to determine the cause

In order to consistently troubleshoot successfully, a proven series of steps or methodology should be followed. What is Step 3

• Establish a theory of probable cause

• Implement the solution or escalate as necessary

• Research knowledge base/Internet, if applicable

• Document findings/lessons learned, actions, and outcomes

In order to consistently troubleshoot successfully, a proven series of steps or methodology should be followed. What is the LAST FINAL STEP.

• Establish a plan of action to resolve the problem and identify potential effects

• Implement the solution or escalate as necessary

• Verify full system functionality and, if applicable, implement preventive measures

• Document findings/lessons learned, actions, and outcomes

Which step includes listening to the user to be able to understand the problem?

• Verify full system functionality

• Identify the problem

• Document findings/lessons learned, actions, and outcomes

• Establish a theory of probable cause