Final Review

People who have _____________ fields of experience are more likely to understand one another.

• Different

• Similar

• Identical

• Special

Active listening is a communication technique in which the ______________ provides feedback to confirm what they have heard and to confirm the understanding of all parties.

• Message

• Receiver

• Sender

• Channel

During active listening, "attending" is the process of:

• Showing the sender you are listening by providing feedback.

• Focusing on the information you've received.

• Restating the information you have received.

• Taking in all of the information about the communication

Understanding in communication is achieved when:

• All of the involved parties agree on the shared meaning of a message.

• Some of the involved parties agree on the shared meaning of a message.

• Most of the involved parties agree on the shared meaning of a message.

• None of the involved parties agree on the shared meaning of a message.

During active listening, "recalling" is the process of:

• Taking in all of the information about the communication.

• Restating the information you have received.

• Focusing on the information you've received.

• Interpreting the meaning of the communication.

Culture impacts how you communicate verbally and how you interpret verbal communication.

• True

• False

Which of the following is NOT a step to reduce verbal communication challenges?

• Speak clearly and enunciate your words.

• Consider your message and plan for the communication.

• Communicate with respect for the receiver's point of view.

• Ignore word choice and tone.

Which eye signal can help you determine a person's intent in a situation?

• Eye contact

• Pupil size

• Blinking

______________ are objects and images which are also used to communicate nonverbally.

• Antiques

• Artifacts

• Billboards

• Hand gestures

Verbal communication helps a person develop and ________________ relationships with others.

• destroy

• maintain

• define

• identify