Effective Communication

Which of the following statements is true?

• Communication requires at least one person

• People rarely make mistakes when communicating

• Communication is a two-way process

• Employers don’t really value communication skills

Written communication tends to be more formal than other methods of communication because it:

• is always used by knowledgeable people.

• allows individuals to organize their thoughts meaningfully.

• is always composed of facts, not opinions.

• is the preferred method of communication for all jobs.

Which of the following nonverbal cues indicates anger or frustration?

• Tense jaw

• Relaxed posture

• Smiling

• Raised eyebrows

Communicating positively with individuals who are different from you can provide you with:

• reinforced stereotypes and generalizations.

• automatic understanding of other cultures.

• feelings of distrust towards other people.

• new perspectives and ideas about life.

Positive communication allows people from different backgrounds to:

• argue about their ideology.

• foster hatred towards each other.

• build respect for one another.

• avoid each other.

Michael is applying for a new part-time job. What should he do to increase his chances of receiving an interview?

• Emphasize his communication skills on his résumé

• Send the hiring manager a weekly letter of interest

• Provide the employer with his most recent credit report

• Ask current employees to vouch for his abilities

Communication skills are crucial for your success as an employee because:

• otherwise you will not make any friends at work.

• nearly every job requires communicating with other people.

• employers want workers who will blindly follow instructions.

• most jobs today require mostly independent work.

Without effective communication skills, you are unlikely to receive a:

• promotion.

• demotion.

• bank loan

• credit increase.

During communication, people often make ________ that can create _________ to effective communication.

• mistakes; barriers

• references; pathways

• barriers; mistakes

• jokes; barriers

Which of the following is an example of a sender-created barrier to effective communication?

• Forgetting to respond to a written message

• Using a communication method inappropriately

• Failing to engage in active listening

• Failing to complete a requested follow-up action