Learning about communicating in a work environment.

You should not look the other person in the eyes because it can mean you are mad at them.

• True
• False

All true communication must have the following:

• A sender and a receiver
• A speaker and a listener
• A hearer and a listener
• A speaker and an interpreter

When you greet your client. You would greet them by saying:

• Hi

• Good morning Mr.ABC / Sir

• Hey dude

• Hello

People understand majority of our communication through:

• Reading

• Speaking

• Body language / facial expression

• Writing

An example of active listening is:

• Listening close and taking good notes
• Skimming the outline carefully
• Moving around while others speak
• Focusing on main ideas being communicated and responding with full attention

The most commonly used form of business communication is: 

• Business Letter
• Personal Business Letter
• Memo
• E-mail

How we sit, stand, and use facial expressions all send nonverbal messages.

• True

• False

You should attempt to control every conversation, make sure you are talking 75% of the time. 

• True
• False

What is the right gesture

• Pointing at the other person

• having a open palm

• folding your arms

which of the following is a business etiquette

• Arriving on time for a meeting
• Smilling at all of your co-workers
• Giving very sturdy handshakes
• Telling Co workers how hard working you are