When modeling the life cycle of a case, stages represent a __________ or a __________. (Choose Two)

significant change in the status of a case

subset of data used to resolve case

single actor performing a single action

A Collect Information step in the case life cycle sets the case status to Pending-Approval. When does the case status automatically update?

At the end of the process containing the step

Case status cannot update automatically

When modeling the life cycle of a case, alternate stages __________ and __________. (Choose Two)

represent exceptions to the normal course of events

can be sequenced into primary stages

represent a separate but related business transaction

How does the passed deadline interval differ from the goal and deadline intervals? (Choose Two)

Goal and deadline intervals do not repeat.

Goal and deadline intervals begin at the start of the assignment, case, or step.

Goal and deadline intervals have limited escalation options.

Goal and deadline intervals can only repeat one time.

Match the service level or action to the following requirement based on the case life cycle depicted: Step escalation action

Manager gets an email if customer is not contacted in one day

Review and approve within two business days but no later than three days

Contact customer one day from approval

Match the service level or action to the following requirement based on the case life cycle depicted: Process goal two days, deadline three days

Review and approve within two business days but no later than three days

Manager gets an email if customer is not contacted in one day

Contact customer one day from approval

Match the service level or action to the following requirement based on the case life cycle depicted: Step goal one day

Contact customer one day from approval

Review and approve within two business days but no later than three days

Manager gets an email if customer is not contacted in one day

The goal milestone in a service level defines that amount of time ____________________.

in which the case or step should be completed

in which the case or step must be completed

allowed before an assignment is considered overdue

allowed for a user to advance to the next stage

The primary purpose of a service level is to ____________________.

help ensure timely completion of assignments

track assignment status over time

assign cases to the appropriate case worker

A prospective employee must pass a criminal background check before receiving a new offer. When would you add a decision point to the workflow process?

Running a criminal background check

Offering job to prospective employee

Verifying prospective employees work references

Declining offer to prospective employee

A parallel process is defined as ____________________.

a process that executes over the same time period as other processes

a process that is not part of the primary flow in the case life cycle

a process that executes in the context of the current case

a process that executes in the context of another process

Automating decisions based on business logic enables ____________________.

application users to focus on more nuanced decisions that require business expertise

application users to mark a specific location for business exceptions that may arise in the process flow

architects to spend less time building the application

architects to improve the performance of the application

Conditional paths in a case life cycle are used to define ____________________.

paths in the case life cycle that are chosen by a user at run-time or are based on run-time values

subprocecesses that run in parallel with the context of the current case

subprocesses that run in the context of the current case

paths in the life cycle that are followed based on the context of a parallel case

Choose three items that are considerations for approval configuration (Choose Three).

The salary grades of the approvers

An insurance company offers personal property insurance. Jewelry is a special type of personal property. Jewelry coverage requires that the user managing the request is trained to appraise jewelry. Assignments for jewelry appraisals must go to skilled users. Which routing approach would you use?

Route requests to a work group whose members have the skill rating parameters.

Route requests to a decision table that routes the request to a work group in a location where there are users who have appraisal skills.

Route directly to users who are members of a work group that uses skill rating parameters.

Route requests to a reporting manager who assigns the request to a user to ensure fast processing.

A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires that appraisals be assigned to offices based on the home's location. For example, home appraisals for Boston are assigned to a New England office work queue. Which routing approach supports this requirement?

Route the assignment to the correct work queue based on business logic.

Route the assignment based on appraiser skills.

Route the assignment based on appraiser role.

It is not possible to support this requirement. The router must define a specific work queue.

An application references a data element found in the Work- class. How is this rule inherited by the application?

By applying directed inheritance.

By naming PegaRULES as the built-on application.

By applying pattern inheritance.

By adding the ruleset that contains the property to the application.

You check out a rule to update it. While the rule is checked out, another developer decides to test a case type by creating and processing the case. What happens when the application attempts to use the rule you checked out?

The application ignores the checked-out version and uses the previous version in the application ruleset.

The application cannot run because the rule is unavailable.

The application runs the checked-out version of the rule because that is the most up-to-date version of the rule.

The application returns an error and stops processing the case because the rule is unavailable for use.

Which requirement is best implemented using a Wait step in a case?

You cannot complete a purchase case on a website unless you complete a new account subcase.

You need to pause a case until a user uploads a signed document.

You need to send an email after a user completes a form.

You cannot proceed in an expense report until a manager approves the request.

In a mortgage application, the user creates a loan request. In order for the loan request to be approved, the loan officer must receive the results of an appraisal. How would you configure the case types to reflect their relationship?

Make loan request a parent case type and appraisal a child case type.

Make appraisal a parent case type and loan request a child case type.

Make both loan request and appraisal peer case types.

Make mortgage a parent case type. Make loan request and appraisal child case types.

In an online shopping application, the primary case type PurchaseOrder has two child case types: Payment and Packaging. In processing PurchaseOrder case PO-11, Payment case Pay-37 and Packaging case Pac-56 are created. Which statement about the processing of PO-11, Pay-37, and Pac-56 is correct?

Both Pay-37 and Pac-56 have to be resolved before PO-11 can be resolved.

PO-11 has to be resolved before either Pay-37 and Pac-56 is resolved.

Pac-56 has to be resolved before Pay-37 is resolved.

PO-11 can be resolved when either Pay-37 or Pac-56 is resolved.

In App Studio, when is the earliest opportunity to configure a user view for a step in a case life cycle?

You can configure the user view for a step after you add that step to the case life cycle.

You can configure the user view for a step any time after you configure the pick list data types.

You can configure the user view for a step after you create the entire case life cycle.

You can configure the user view for a step before you start creating the case life cycle.

pyWorkPage stores which type of information?

Data cached from an outside system.

Information about the Pega server.

Information about the current operator.

You use the Clipboard tool to perform which two tasks? (Choose Two)

Review the current values of case data.

Test case behavior by setting property values for an open case.

Test whether a declarative expression properly calculates a target value.

Test a rule to determine whether the rule executes correctly.

You have added a page list property named Dependents to a view in the Case Designer. This page list contains the property .Relationship. You want to display the list in the view and populate a field with the default value of Not Applicable . How do you configure the pySetFieldDefaults data transform to meet this requirement?

Set .Dependents(1).Relationship to Not Applicable

Set Not Applicable to equal .Dependents(1).Relationship

Set .Dependents(1).pyLabel and a comment action using the value Not Applicable

Set .Dependents(1).pyLabel to an empty string and a parameter named Not Applicable

In which two of the following situations would you use a data transform? (Choose Two)

Set default values when creating a case.

Copy data from one page to another.

Create properties after the case has been created.

The case type hierarchy in your insurance application consists of three case types. Claim (top level), Personal Injury (subcase type of Claim), and Emergency Care( subcase type of Personal Injury). In the Claim case type, a data transform sets the claim date and work urgency. To reduce maintenance, you do not want to set in each subcase the properties that were already set in the parent data transforms. However, you want to set work urgency to different values in each subcase type. What two configuration steps would you take to meet this requirement? (Choose Two)

In each subcase type data transform, set the work urgency to the required value.

Select the Call superclass data transform option in each of the subcase type data transforms.

In the Claims data transform, for each subcase type, configure an Update Page action and set the work urgency value.

Select the Call superclass data transform option in the Claims data transform and clear the option in the Personal Injury and Emergency Care data transforms.

You are configuring a declarative network that contains eleven declare expressions to calculate interest rates for a home mortgage. For example, the target value Property Tax Assessment is used as a source value when calculating the Assessed Property Value. The declare expressions use target values from other expressions to calculate their target values. The field that displays the interest rate appears on the approval form. To improve performance, how can you reduce the number of calculations.

Specify whenever used in the total interest rate declare expression.

Apply the declare expression in the approval flow action.

Calculate the total interest rate value by adding all the declare expression target property values.

Specify Property Tax Assessment as trigger event in the declare expression that calculates the total interest rate value.

In a purchase order application, you have been asked to add an order total field that is used on multiple forms in the application. You want to make sure that whenever the input values change, the order total changes on all the forms. Which two of the following are reasons you would choose to use a declare expression rather than a data transform to calculate the value? (Choose Two)

The system monitors input properties and determines when to update the target property value.

When updating a property that is calculated, you do not need to identify every calculation that updates any of the source values and manually recalculate them.

A declare expression updates the total value on all the forms when any form containing the field is submitted.

A declare expression calculates a specific value that is used on multiple forms.

You have a requirement to add a bank routing number to a field view. Routing numbers must contain nine digits. How would you configure the field to support this requirement?

Use an edit validate rule that validates the routing number pattern.

In an edit validate rule, configure a function to test for a routing number pattern.

Use a decimal property type and make the field required.

Set the minimum and maximum values to 9 in a text field.

You are adding a field to your case type in which users must enter the day, month, and year they were hired before the user can submit the user form. The field type must enforce a date format. What two validation approaches would you use to meet the validation requirements? (Choose Two)

Define the field type as a date

Add the word Required to the field label

Match the data source type to the corresponding usage below: Connector

Obtain data from an external source

Return a list of data objects mapped in the application

Return a specific data object mapped in the application

Specific situations where no other options are suitable

Match the data source type to the corresponding usage below: Report Definition

Return a list of data objects mapped in the application

Obtain data from an external source

Return a specific data object mapped in the application

Specific situations where no other options are suitable

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You want to engage business and IT resources to review the working models. What best practice helps accomplish this objective?

Which two of the following are benefits of following Pega guardrails? (Choose Two)

Which role is DEV STUDIO best suited for?

Which role is ADMIN STUDIO best suited for?

Wich role is APP STUDIO best suited for?

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Adding instructions to a step ______________________.

When modeling the life cycle of a case, stages represent a or a . (Choose Two)

A Collect Information step in the case life cycle sets the case status to Pending-Approval. When does the case status automatically update?

When modeling the life cycle of a case, alternate stages and . (Choose Two)

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