MAN 2150 CH 15 MANAGEMENT CHANGE

________ compares an organization's practices and technologies with those of other companies.

• Benchmarking
• Differentiation
• Capitalization
• Auditing

________ focuses on what can be done and what is being developed.

• Environmental scanning
• Capitalization
• Differentiation
• Benchmarking

________ have proved effective but offer a strategic advantage because not everyone uses them.

• Key technologies
• Pacing technologies
• Elevated technologies
• Base technologies

________ is best described as a systemwide application of behavioral science knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organization effectiveness.

• Organization development
• Micromanagement
• Management myopia
• Groupthink

________ is best described as the advantage that comes from offering a unique good or service for which customers are willing to pay a premium price.

• Differentiation
• Liquidity
• Standardization
• Equilibrium

________ is the motivation of people to change, strengthening the new behaviors that support the change.

• Refreezing
• Enforcing
• Unfreezing
• Moving

________ is the tendency of managers to miss the significance of disruptive changes because they are more focused on investing in and making incremental improvements to their core profitable businesses.

• Innovator's dilemma
• A fundamental attribution error
• The glass ceiling effect
• The black swan effect

________ refers to a process by which a product, service, or business model takes root initially in simple applications at the bottom of a market and then moves "up market," eventually displacing established competitors.

• Disruptive innovation
• Crowdsourcing
• Concentric diversification
• Strategic liquidation

________ try to change the structure of their industries, creating a future competitive landscape of their own design.

• Shapers
• Gatekeepers
• Adapters
• Change agents

A ________ can occur when performance is good but someone realizes that it could be better.

• performance gap
• force-field analysis
• freezing
• moving