ITSM - 1st Assignment
Authored by Wiwin Adinda
Professional Development
1st Grade - University
Used 24+ times
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
which of these is not a characteristic of a process?
Delivers functions
Respond to a trigger
Delivers a specific result
Is measurable
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many service provider types does ITIL identify?
1
2
3
4
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these statements is/are correct?
1. Internal services are delivered between departments or business units within the same organization
2. External services are those delivered to an external customer
1 only
2 only
Both
Neither
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these is not recognized as type of the service according to ITIL?
Core service
Supplier service
Enabling service
Enhancing service
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is an IT Service made up of?
A combination of information technology, people and processes
A combination of best practices, information technology, and outcomes
A combination of best practices, inputs and outcomes
A combination inputs, controls and outcomes
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which term describes the functionality offered by a service?
Cost
Warranty
Utility
Risk
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