CSA Review - Pega Platform and Designing a Case Life Cycle

ExchangeYourCarHere is a company that enables customers to exchange or sell their cars. Every time a customer requests a price quote to sell a car, the company sends a Skilled Authority who visits the customer for a test drive and evaluates the car to determine the Price. Choose the role of the Skilled Authority for this scenario.

• System Architect

• Case Worker

• Business Architect

• Case Designer

An application is created to capture objective questions with related answers and a right answer. After the user submits the question and its details, it goes for a review. The manager may approve or may reject the question with reasons. Which of the following options may best suit this scenario?

• Using an Approve/Reject step

• Using a local action

• Using an optional process

• Using an alternate stage

Every time the result is announced about an exam, the student must be notified. Parents or guardians also need to be notified about the result of the student. Identify the type of role of parent in this case.

• Owner

• Customer

• Student

• Interested

Pega uses a unique application architecture called ____________________.

• Situational Layer Cake

• Service Oriented Architecture (SOA)

• Enterprise Architecture

• Distributed Architecture

In a FundFinance organization, the user has initiated the case type requesting a loan. The case has processed through the multiple stages before reaching the finance department. Now the user wants to cancel / withdraw the case.

In the above case life-cycle, how would you configure the cancel stage?

• Child case

• Parallel process

• Alternate stage

• Add separate stage in the primary path

In a banking application, the online funds transfer will be initiated only if the transfer is to be done before 3:00 PM on any working day. What type of property will you use to check the constraint?

• Date only

• Time only

• Date and Time

• Custom Property

In MyDoctor.com, once the user makes an appointment, an appointment confirmation must be sent to the user.

How would you configure the above scenario in the case life-cycle.

• Configure a send email step

• Configure a parallel process to send email

• Configure an alternate stage to send email

• Configure a sub process to send mail

Match the provided description to the appropriate portal or studio:

Use to refine the case life cycle.

• App Studio

• Case Worker Portal

• Case Manager Portal

• Dev Studio

Match the provided description to the appropriate portal or studio:

Enable the user to manage their assigned cases and view the status of the cases assigned to all their direct reports.

• App Studio

• Case Worker Portal

• Case Manager Portal

• Dev Studio

Match the provided description to the appropriate portal or studio:

Enable the user to manage assigned cases.

• App Studio

• Case Worker Portal

• Case Manager Portal

• Dev Studio