A level - Change Management

What are Lewin's 3 stages of change?

• Unfreeze, change, refreeze

• change, unfreeze, refreeze

• Refreeze, Change, Unfreeze

• Unfreeze, Refreeze, Change

'Communicate Often' belongs to which stage?

• Change

• Refreeze

• Unfreeze

Return the organisation to a sense of stability

• Refreeze

• Change

• Unfreeze

EVALUATION: What do you think the correct step for number 3 in John Kotter's model?

• communicate the vision frequently and powerfully

• Decide what values are central to the change

• Build on the change the quick wins are only the beginning

How many steps are proposed by Kotter for leading change?

• Seven

• Three

• Five

• Eight

About which step of 8-STEP PROCESS by Kotter we can say that its purpose "To help others see the need for change through a bold, aspirational opportunity statement that communicates the importance of acting immediately".

• Establish a Sense of Urgency

• Develop a vision & Strategy

• Communicate the vision

• Remove Obstacles & empower action

About which step of 8-STEP PROCESS by Kotter we can say that its purpose "Clarify how the future will be different from the past and how you can make that future a reality through initiatives linked directly to the vision".

• Establish a Sense of Urgency

• Develop a vision & Strategy

• Communicate the vision

• Remove Obstacles & empower action

How many Hard Ss' in Mckinsey’s 7-S model?

• 5

• 2

• 4

• 3

Fill the gap. The Mckinsey’s 7-S model can be used to assess internal change in a business; it can be used in any situation of change including __________, ______________, ______________, and new working processes.

• growth

• organisational change

• franchise

• mergers

• floatation

What are the advantages of Mckinsey’s 7-S model?

• Good for internal causes of change

• Ignores the importance of external factors

• model does not explain the concept of organisational effectiveness or performance explicitly

• Comprehensive framework