The Office Chapter 2

T/F - E-commerce is business conducted electronically, as in buying and selling on the World Wide Web.

• True

• False

T/F - Many persons entering the workforce are expected to have basic office skills or competencies.

• True

• False

T/F - Desktop publishing is closely related to word processing and requires many of the same skills.

• True

• False

T/F - Word processing is the collecting, organizing, analyzing, and summarizing of data, generally in numeric form.

• True

• False

T/F - Data processing and word processing require different activities and skills that do not overlap.

• True

• False

T/F - A very limited range of workers needs information management and transmission skills

• True

• False

T/F - The ability to establish priorities is an important skill for general managing and communicating

• True

• False

T/F - The term work/life balance is commonly used to describe the need workers have to balance work with other aspects of life.

• True

• False

T/F - Issues such as quality management, customer satisfaction, and teamwork do not affect how successful an organization is in achieving its goals

• True

• False

T/F - Continuous improvement and total quality management are primarily undertaken by the managers of a company with little involvement by other employees

• True

• False