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POB Obj. 1 Review

Business

9th - 12th Grade

Used 133+ times

POB Obj. 1 Review
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25 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

The primary reason the business benefits when salespersons practice good customer relations is that it:

develops repeat customers.

prevents customer objections.

promotes quality service.

segments the business's market.

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Jane had to write a letter of termination for one of her employees. Which aspect of business written communication is she using?

indirect

information

negative

persuasive

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Terry is sending a letter to one of his most important clients about upcoming investment opportunities. He wants to make sure that he has included all of the important information that his client will need to make an investment decision. What professional characteristic is Terry concerned with?

clear

concise

complete

correct

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

The project manager sent a memo to her/his team outlining the project goals and task items to achieve the goals. Which aspect of business written communication is being used?

indirect

information

persuasive

results oriented

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What type of communication style is usually appropriate for evaluation or counseling interviews with employees?

Casual

Formal

Routine

Technical

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Why is it often important to take notes during meetings or presentations?

The audience needs something to do.

The speaker is difficult to understand.

This information will be needed later.

Writing keeps the mind focused.

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

It is easier for employees to develop positive customer/client relations if employees understand that each customer is:

a possible problem.

a unique individual.

in a hurry.

like most others.

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