Hospitality Services Chapter 14

The security department is the only department responsible for security.

• True

• False

The three main functions of the housekeeping department are to keep the hotel

• occupied, modern, and successfully marketed

• free of mold, mildew, and dust

• secure, clean, and occupied

• clean, sanitary, and attractive

Which of the following departments must the security department work closely with to ensure guest security?

• Engineering

• Housekeeping

• Front Desk

• All of the Above

The ___________ department is responsible for landscaping, weed control, and trash removal.

• Golf Department

• Groundskeeping

• Landscaping

• Lawn

One of the main ways to ensure safety and security is to have good policies.

• True

• False

Hallways, stairs, lobbies, public restrooms, meeting rooms, and offices are all examples of

• executive housekeeping

• housekeeping department

• public areas

• informal cleaning duties

The __________ department is responsible for preventive maintenance of buildings and equipment.

• engineering

• housekeeping

• front office

• security

The arrival phase of the guest cycle includes everything the guest does before arriving at the property.

• True

• False

The main responsibilities of the front desk agents are ____.

• account settlement and telecommunications

• Guest check-in and check-out

• Guest security and wake up calls

• reservations and guest security

The four stages of the hotel guest cycle include prearrival, arrival, ____, and departure.

• forecasting

• guest activities

• occupancy

• reservations