POBF 1.03 Vocabulary

Generally short means of written communication within an organization

• Email

• Memorandum (Memo)

• Verbal Communication

• Negative Communication

Help promote the business image by communicating with the outside world

• Memorandum (Memo)

• Persuasive Communication

• Results-Oriented Communication

• Business Letter

Has become a common form of written communication in business because of its rapid delivery, ease of use and ability to reach large audiences

• Email

• Business Letter

• Memorandum (Memo)

• Non-Verbal

Best communication method because it allows people to assess the verbal or nonverbal inferences by individuals giving a message.

• Persuasive Communication

• Negative Communication

• Verbal Communication

• Non-Verbal Communication

Individuals may choose to use written communication if they need to reach multiple individuals at different locations with a similar message.

• Written Communication

• Verbal Communication

• Results-Oriented Communication

• Persuasive Communication

Communication allows companies to send mass messages to several individuals quickly and at a low business cost.

• Results-Oriented Communication

• Negative Communication

• Electronic Communication

• Written Communication

The writer should use a firm but empathetic tone and write straight to the point to provide essential information in a direct manner.

• Written Communication

• Electronic Communication

• Memo Communication

• Negative Communication

Writing should include an active voice or encouraging the reader to do something. Should end with a "call to action" for the reader to follow.

• Results-Oriented Communication

• Informational Communication

• Negative Communication

• Verbal Communication

Provides information to employees, communication should be simple and clear to answer any questions a reader might have.

• Persuasive Communication

• Informational Communication

• Non-Verbal Communication

• Negative Communication

In this type of communication, writers use persuasive language, focusing on stressing the benefits for the reader.

• Persuasive Communication

• Information Communication

• Negative Communication

• Verbal Communication