Communicating for Success

_____is effectively the basis of all long-lasting relationships with clients and coworkers.

• Management

• Communication

• Training

• Advertising

The best way to understand other is to begin with a firm understanding of _______________.

• business

• yourself

• cosmetology

• the brain

What i the very first thing you should do when meeting a new client?

• Clean your work area

• Wear a smile

• prepare the client for service

• inform the client of the fees

How much time should you schedule for a consultation with a first time client?

• Five to fifteen minutes

• Fifteen to twenty minutes

• Twenty to thirty minutes

• Forty-five to sixty minutes

When you help the client select the hairstyle that is reflective of her body shape and entire lifestyle, you are subscribing to the _______concept.

• big picture

• fashion personality

• seasonal color

• total look

The most important communication you will have with your clients is a(n)__________, which will help you to determine the client's needs and achieve the desired results.

• client consultation

• follow-up meeting

• sales pitch

• open house

What tool should you use to put your clients at ease about your technical abilities?

• Style book

• Fashion magazines

• Personal portfolio

• Letters of Recommendation

Listening to the client and than repeating, in your own words, what you think the client is telling you, is known as_______.

• associative communication

• targeted assimilation

• repetitive feedback

• reflective listening

_______clients can greatly affect the salon flow, causing setbacks in the appointment calendar as well as making stylists late for other services.

• Scheduled

• Frequent

• Talkative

• Tardy

When is it appropriate to argue with clients?

• When they are late

• When they arrive on the wrong day

• When they are openly dissatisfied

• Absolutely, unquestionably never