Diagnostic Diploma Guest Relations - Repeat-1

Diagnostic Diploma Guest Relations - Repeat-1

Professional Development

60 Qs

quiz-placeholder

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Diagnostic Diploma Guest Relations - Repeat-1

Diagnostic Diploma Guest Relations - Repeat-1

Assessment

Quiz

Professional Development

Professional Development

Hard

Created by

Christine Cobham

Used 7+ times

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60 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1) Which of the following people is NOT usually considered a member of the executive committee of a hotel?

a. Director of food and beverage

b. Director of Engineering

c. Director of catering

d. Rooms division manager

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

2) Total room sales divided by the number of rooms sold represents:

a. Rack rate

b. Average daily rate

c. Room occupancy percentage

d. Daily report

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

3) The rooms division includes which of the following?


a. Security

b. Guest service

c. House keeping

d. All of the given

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

4) Which of the following hotel employees are responsible for balancing the guests accounts every day?

a. Night Auditor

b. Front Desk Clerk

c. General Manager

d. Accountant

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

5) Which of the following is true regarding the central reservation system?

a. It has a delay in the interface that allows for overbooking to occur.

b. It can have access to the inventory of room availability of each hotel in the chain.

c. It allows only the host hotel to access the system for confirmed reservations.

d. All of the above.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

6) The concierge is under which department?

a. Security

b. Accounting

c. Rooms Division

d. Front Office

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

7) Which of the following is NOT a function of the front office?


a. Sell rooms

b. Balance guest accounts

c. Offer services such as mail, FAX, messages, etc.

d. All are functions of the front office.

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